Privacy Policy – Fizoland.com
Effective Date: July 23, 2025
Return and Refund Policy
Thank you for shopping at Fizoland.com. We want you to be completely satisfied with your purchase. If you are not, we’re here to help.
Return Window
You have 5 calendar days from the date you receive your order to request a return.
Eligibility for Returns
- The item must be unused, unworn, and in the same condition that you received it.
- It must be in the original packaging with all tags, manuals, and accessories included.
- A valid proof of purchase (order number or receipt) is required.
Non-Returnable Items
We do not accept returns on:
- Digital products or downloadable items
- Items marked as final sale or non-returnable
- Gift cards
- Items damaged due to misuse or negligence
Exchange Policy
We do not offer direct exchanges. If you want to exchange an item, please return it within the 5-day window and place a new order.
Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
Note: Shipping costs are non-refundable. If you received free shipping, a standard shipping fee may be deducted from your refund.
Online payments are subject to a 5% deduction to cover transaction processing fees.
Return Shipping
You are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service or purchasing shipping insurance. Fizoland is not responsible for items lost or damaged in return transit.
Damaged or Incorrect Items
If your item is defective, damaged, or incorrect upon arrival, please contact us within 48 hours of delivery at support@fizoland.com with photos and your order number.
How to Start a Return
To initiate a return, email us at:
Email: support@fizoland.com
Subject Line: “Return Request – Order #[Your Order Number]”
Note
Fizoland reserves the right to refuse returns that do not meet the above conditions or are submitted after the 5-day return window.
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